SONY

Service details

Q.What is "Prepaid LTE SIM"?

A. Prepaid LTE SIM is an easy-to-use prepaid data communication package from Sony Network Communications that you can activate over the Internet.

Q.What can I do with "Prepaid LTE SIM"?

A. What you can do: Internet connection (in Japan)
What you cannot do: Phone call and SMS over phone lines

Q.Can I use "Prepaid LTE SIM" by simply purchasing it?

A. Can I use "Prepaid LTE SIM" by simply purchasing it?

Q.Does the package fee of "Prepaid LTE SIM" include the data amount?

A. Yes. The package fee includes the data amount, which is printed on the package and can be used after you purchase it.

Q.In which areas can I use "Prepaid LTE SIM"?

A. The same areas where NTT DOCOMO is available.
Visit the website of NTT DOCOMO to view the LTE and 3G service areas in your prefecture.
https://www.nttdocomo.co.jp/corporate/disclosure/mvno/user/

Q.On which devices can I use "Prepaid LTE SIM"?

A. For information on devices with verified compatibility, refer to the list of verified compatible devices.
http://mobile.nuro.jp/support/device/
  • * Some communication devices may not recognize NTT DOCOMO's SIM card.
  • * We do not guarantee that this service can be used.
In addition, the service may be used with a device that satisfies the following conditions:
・ The device supports NTT DOCOMO's LTE or 3G (used frequencies and bands.)
・ After you configure the APN settings for "Prepaid LTE SIM," the device can establish a connection using the settings.

Q.Can I use tethering?

A. We do not impose any restrictions on tethering, so it should be possible. However, it may not be available depending on your device.

Q.By when do I have to start using the service after purchasing it?

A. You need to complete the procedure for starting the service (activation) on our website within 14 days from your purchase or before the expiration date printed on the paper card of the SIM card, whichever is earlier. After you complete the procedure for starting the service (activation), check the duration within which you can use the service. The duration is determined according to the plan you purchased.

Plan list

Starting service

Q.What do I need to complete the procedure for starting the service?

A. You need the paper card that comes with the "Prepaid LTE SIM," a communication device, and a web browser.
Insert the "Prepaid LTE SIM" into your device, configure the APN settings, and then open the web browser. The initial screen for this service will appear (*1.) On the initial screen, enter the "SIM phone number" (1) and password (2) printed on the paper card and enter your user information and email address. After that, you can start using the service.
You may be required to provide some documents to confirm your identification (issued by a public agency such as passport.)
SIM Card
Item ZIP code Address
Description Enter "000-0000" if you are uncertain about your ZIP code. Enter your residential address in Japan.If you are not residing in Japan, enter the address where you are mainly staying.

Q.I need a manual.

Recharge

Q.What do I need to recharge my account?

A. You need the "SIM phone number" (1) and password (2) printed on the paper card of your "Prepaid LTE SIM" (*1) to recharge your account through the user page. A credit card is required to pay for recharges. (*2) Once you use up the data amount on your SIM card, you have 14 days to visit your user page and recharge your account.
Access the user page at the following URL:
http://mobile.nuro.jp/prepaid/r/userweb/
SIM Card
  • *1 Recharges must be made during the period allowed by "Prepaid LTE SIM."
    SIM cards other than those from the "Prepaid LTE SIM" service cannot be recharged.
  • *2 The following credit cards are accepted: Visa, Mastercard, JCB, American Express, or Diners Club (Some credit cards may not be accepted.)

Troubleshooting

Q.I have no signal bar after I inserted the SIM card. (My phone indicates that there is no signal, or it does not show up properly.)

A. If you have no signal bar on your device, it may not have recognized the SIM card correctly. Remove and reinsert the SIM card or restart your device at a place with a good signal strength.
  • * Depending on your device and iOS version such as iPhone 5, 5s, or 5c, the bars may not be displayed correctly but you will be able to use it without any problem.

Q.I have configured the APN settings on my Android device, but there is no H, LTE, 3G, or 4G displayed next to the bars and I cannot establish a connection.

A. You may have entered the incorrect APN information. Configure the APN settings again and restart your device.

Q.You may have entered the incorrect APN information. Configure the APN settings again and restart your device.

A. It may be resolved by reinstalling the APN configuration profile. Delete the APN configuration profile and then install it again.
  • * Restart the device after installing it.

Q.The "PDP authentication failure" message appears on my iPhone or iPad, and I cannot establish a connection.

A. It may be resolved by reinstalling the APN configuration profile. Delete the APN configuration profile and then install it again.
  • * Restart the device after installing it.

Q.H or 3G remains next to the bars on my Android device, iPhone or iPad and does not change to LTE or 4G.

A. If you can connect without any problem, the issue may be due to the area that you are in. Move to a place with a good signal strength and check whether the problem is solved. If you cannot establish a connection, try the solutions from the Q&A above.
  • * LTE or 4G may not be available depending on your device. Check the frequencies and bands of your device.

Others

Q.Can I set a PIN code?

A. You can set a PIN code. The initial PIN code is "1234."
For details on how to set the PIN code, refer to the manual of your device.

Q.What connection method is supported?

A. This service supports "IP connection" as the PDP type. You can use it if your device requires this setting.

Q.What information should I enter in MCC and MNC?

A. The MCC and MNC settings are automatically configured when you insert the SIM card. If your device requires those settings to be configured, enter "440" and "10" in "MCC" and "MNC," respectively.

Q.Can I use the service with a 2G (GSM) device?

A. No.

Q. Will an email address be assigned to me?

A. No email address is assigned.

Q.Can you issue a receipt?

A. Please note that we do not issue statements or receipts for this service.

Q.Do you accept returns?

A. We only accept returns of defective products for exchanges.
We do not accept any other returns.
Please contact our call center for information on exchanges.

<nuro SIM service support>
Phone number (Japanese): 0570-099-041 or 03-6831-1943 (Hours: 10:00 to 18:00)
Phone number (English/Chinese): 0570-099-112 or 03-6831-1944 (Hours: 10:00 to 18:00)
*Customer support is available only in Japanese, English, and Chinese.
*Excluding January 1 and 2 and designated maintenance days.

Q.What should I do with a used SIM card?

A. No cancellation procedure is required. Once the duration within which you can use it has expired, it becomes unusable automatically.

The SIM card is rented to you, so please return it to the following address.

You need to pay the transportation charge.
We will not charge anything even if you do not return the SIM card.

Address to return SIM cards
SIM Return Unit, So-net Logistics Center
303-1, Kamiokubo, Sakura-ku Saitama-shi, Saitama, 338-0824, Japan

Q. What is Japan Connected-free Wi-Fi?

A. It is an app for Android and iOS provided by NTT Broadband Platform, Inc.
It enables users to search for Wi-Fi areas (approximately 86,000 access points) provided in major airports, stations, commercial facilities, etc., across Japan and to connect to a Wi-Fi network easily when you are in one of those areas.
* "Japan Connected-free Wi-Fi" is an app for Android and iOS provided by NTT Broadband Platform, Inc. (This service is not provided by Sony Network Communications.)

Contact information

*Excluding January 1 and 2 and designated maintenance days. Hours: 10:00 to 18:00
*When you are using nuro Mobile Phone, call 03-6831-1943.

*Excluding January 1 and 2 and designated maintenance days. Hours: 10:00 to 18:00